Master's in IS (eGovernment)

Course Objectives

The student should after the course:
- be able to understand and describe different definitions of and perspectives of e-services
- be able to analyze and assess e-services
- be able to understand and describe different definitions of information infrastructure and reflect on its meaning from different perspectives, such as technical, organizational, and societal
- be able to identify, understand and describe information infrastructure frameworks such as Enterprise Architecture (EA), Service Oriented Architecture (SOA), and The Open Group Architecture Framework (TOGAF)
- be able to critically reflect on the relation between e-services and information infrastructure
- be able to analyze and assess a design for information infrastructure
- be able to develop conceptual models related to both technical and organizational aspects of e-services and information infrastructure
-be able to develop e-service and information infrastructure designs.

Main Content of the Course

- Introduction to e-service and information infrastructure concepts.
- Principles and critical factors and examples of e-services and information infrastructure.
- Examples of different e-services and their infrastructural context. 
- Different perspectives on e-services and information infrastructures, such as technical, economic, organizational, and societal.
- Design and implementation of e-services.  
- Methods for developing information infrastructure such as TOGAF.
- Models for analysis and assessment of information infrastructure and e-services.

Teaching Methods

Teaching is in the form of lectures, seminars, and practical work. Participation in practical work, as well as seminars, is mandatory.

Course Objectives

At the end of the course the student should have knowledge about:

- Project management foundations - concepts, life cycle, managing teams and communication 
- Project initiation and planning - scope, scheduling, resources, project quality, risk management and procurement 
- Information systems (IS) Project management problems
- Human Resources Management (IT-project personnel, roles and responsibilities and interplay)
- Project execution, controlling and closure.

Main Content of the Course

The course contents consist of the following components: 

- Project management overview 
- Project initiation and planning for resources  
- Project monitoring and performance measurement, and Quality Management including introducing ISO 9000
- Management of project teams 
- Controlling, managing risk and project closure.

Teaching Methods

Teaching is in the form of lectures and seminars. Participation in seminars is mandatory, since the seminars are based on the students' own activities.


This module provides an overall understanding of eGovernment. It first discusses theories and practices of the use of ICT for delivery of services by the public sector and its contribution in minimizing the digital divide. Then, it focuses on the design and implementation of eGovernment applications.

Indicative Content

The course consists of five parts:

  • eGovernment: definitions, development, and functions;
  • The citizens: ICT in the public sector, usage patterns, benefits for the citizens; digital divides, eParticipation;
  • The organization: production, integration, cooperation, responsibility;
  • Technology: Design, applications and interface;
  • Scientific writing.

Learning and Teaching Strategy

A course handbook will be provided in advance and this will contain in-depth information relating to the course content. This will give an opportunity to the students to prepare the course. The lecture materials will be posted on the web page that will also contain comprehensive web links for further relevant information. The module will be delivered through lectures, tutorial/practice sessions, and group discussions. In addition to the taught element, students will be expected to undertake a range of self-directed learning activities.

Assessment Criteria

For the assignment, criteria will be drawn up appropriate to the topic, based on the learning outcomes.

Indicative Resources

Required Reading: Heeks, Richard (2006). Implementing and Managing eGovernment Sage Publications Ltd, ISBN/ISSN: 81-7829-634-9, 293 pages.

The respective course teacher(s) will make additional course material and equipment available.